Damages & Returns Policy
What we do to safe guard your furniture arrives in tip top condition:
We only use the best couriers and manufacturers in the country. Every item that is dispatched is checked and packaged extremely well. However, in a very few no. of cases, there can be damage that is incurred during transit as transporting furniture around the country is difficult.
What should I do when my furniture is delivered?
We ask our customers to throughly check the item as it's delivered, firstly inspect the packaging, is there any damage to the wrapping or box? secondly, if you feel there is an issue, please unwrap the item whilst the delivery driver is there.
If you find you do have a damaged item, please do not accept the delivery, the courier will then have to take the item away. Please then contact us at Hickory right away so we can resolve the situation.
What can I expect if I do have a damaged item?
All damages need to be reported to Hickory Furniture (email@example.com) within 24 hours of delivery. We will try and rectify the situation as soon as possible. In most cases, we will require a detailed description and some photos of the damage. We will then get in contact with the manufacturer to get a replacement arranged.
Sale or return:
What can I do if I change my mind on an item?
In the very unlikely event of you not liking your furniture choice, we do accept returns within 14 days of your delivery. Unfortunately, after 14 days we cannot accept a return.
In the first instance, you should email us at firstname.lastname@example.org to notify us that you'd like to return the item. You then need to ensure that the item is returned to us (address will be provided) in the same condition it was delivered, using the correct packaging it came in. The item should be returned within 14 days of notifying us.
As we work hard to ensure we offer you free shipping on your item(s), unfortunately, the cost of a return, based on a 'change of mind' would be down to the customer to pay. You are free to choose your own choice of courier to return the item, but please ensure they are a suitable choice for moving furniture. We can also quote you for a return from our courier partners. This quoted fee would then be deducted from the item refund.
Once we receive the item, we will inspect it and as long as the item arrives back in a 'as sold' condition, refunds will be made within 20 days to you.