Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop? We have ensured that all our products are offered with FREE delivery to the UK. As with everything, there are some exceptions. Remote areas will incur a small additional charge. Please see our shipping & delivery page for further information.
Which payment methods are accepted in the Online Shop? All Major Debit and Credit Cards and also you can check out and pay through Paypal. Our payment system is managed by our payment provider and we at Hickory Furniture, never see or have access to your credit/debit card information. We take your security as a customer very seriously that is why we use the latest security measures to protect your details when you shop with us, so your safety is guaranteed.
What exactly happens after ordering? When you place an order with us you will receive an email to tell you that we have received your order request, you will then receive another email to tell you that the order has been completed as long as there were no issues with the order, you will then receive one last email to inform you of delivery, we will keep you informed every step of the way.
Do you deliver outside the UK? Not usually but if you are from outside the U.K and you see something you like just drop us a line and we will have a look at getting it to you and how much it will cost.
Do you have a bricks & mortar store? Unfortunately no!, we are an online store only. If you require any further info about products, please feel free to get in touch.
Can I return an item? In the very rare instance that you need to return an item, please see our returns policy here.