Willow TV Media Unit - Tobacco Walnut

What are our shipping costs?
Always FREE!
We've worked hard to ensure that all our products are offered with FREE shipping, anywhere in mainland UK.

There are a few exceptions, which are mainly classed as extended areas such as Scotland and Ireland, unfortunately, these do carry an extra charge.

If your interested in purchasing our beautiful furniture and live in these areas, please contact us first to obtain a quote for shipping.

The following areas are considered extended:

Inverness (IV) Kilmarnock (KA) Kirkcaldy (KY) Kirkwall (KW) Lerwick (ZE) Outer Hebrides (HS) Paisley (PA) Perth (PH) Aberdeen (AB) Dundee (DD) Dumfries and Galloway (DG) Falkirk (FK) Isle of Wight (PO30-PO41). Republic of Ireland and Northern Ireland

What are our delivery times?

Each product page description contains a guide to the delivery times for that range of furniture. These are a typical example and may vary. Sometimes, the delivery fairies surprise us and deliver earlier than the times quoted, other times, this can be a few days more.

There is the usual challenges in terms of certain times of the year, such as the run up to Christmas etc, where all courier firms are extremely busy.

We find that around 90% of our orders placed, are delivered within the timescales quoted.

We keep you up-to-date at all times regarding delivery info, time slots etc as we are notified.

On some ranges of furniture, the items are despatched directly from the manufacturer, this speeds up the process for our customers, and they may contact you directly to arrange day and time slots.

We always recommend supplying us with your contact phone number, for the fastest way to update you.

What can I expect from the delivery?

Our delivery services are committed to delivering your furniture item to the front door and usually a ground floor room of your choice. Unfortunately we are not able to deliver to the first floor, loft rooms etc. If you have any special requests and access issues then please contact us first, so we can discuss with our courier partners.

If you have any further questions on our shipping & deliveries, please feel free to get in touch.

Damaged items:

What we do to safe guard your furniture arrives in tip top condition:
We only use the best couriers and manufacturers in the country. Every item that is dispatched is checked and packaged extremely well. However, in a very few no. of cases, there can be damage that is incurred during transit as transporting furniture around the country is difficult.

What should I do when my furniture is delivered?

We ask our customers to throughly check the item as it's delivered, firstly inspect the packaging, is there any damage to the wrapping or box? secondly, if you feel there is an issue, please unwrap the item whilst the delivery driver is there.

If you find you do have a damaged item, please do not accept the delivery, the courier will then have to take the item away. Please then contact us at Hickory right away so we can resolve the situation.

What can I expect if I do have a damaged item?

All damages need to be reported to Hickory Furniture (hickoryhub@sky.com) within 24 hours of delivery. We will try and rectify the situation as soon as possible. In most cases, we will require a detailed description and some photos of the damage. We will then get in contact with the manufacturer to get a replacement arranged.



Sale or return:

What can I do if I change my mind on an item?

In the very unlikely event of you not liking your furniture choice, we do accept returns within 14 days of your delivery. Unfortunately, after 14 days we cannot accept a return.

In the first instance, you should email us at hickoryhub@sky.com to notify us that you'd like to return the item. You then need to ensure that the item is returned to us (address will be provided) in the same condition it was delivered, using the correct packaging it came in. The item should be returned within 14 days of notifying us.

As we work hard to ensure we offer you free shipping on your item(s), unfortunately, the cost of a return, based on a 'change of mind' would be down to the customer to pay. You are free to choose your own choice of courier to return the item, but please ensure they are a suitable choice for moving furniture. We can also quote you for a return from our courier partners. This quoted fee would then be deducted from the item refund.

Once we receive the item, we will inspect it and as long as the item arrives back in a 'as sold' condition, refunds will be made within 20 days to you.